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Frequently
Asked
Questions |
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Q:
How will you use the data that I enter? |
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A:
The data you enter into the calculators is kept on our secure
server and will not be sold, rented, or given to any third party.
Your data is used only to calculate the figures for your case.
From time to time, we may send you a special offer or news update
if you checked "Receive Updates" on the form. For
more information, please see our privacy
policy. |
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Q:
How secure is the data that I enter? |
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A:
We have over ten years of experience in the information
technology industry. Our programmers and experts are committed
to staying on top of the latest security developments (and threats).
This site adheres to the highest standards of data security
and protection. Rest assured, your data is safe. However, if
there is any information you do not wish to enter (names, etc.),
just leave those fields blank. |
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Q:
Can you help me find my ex and/or collect support from him/her? |
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A:
No. ArrearsCalculator.com is not a collection agency
and does not operate a locate service. We are also not attorneys
and do not claim to represent ourselves as such. |
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Q:
How long will my data be stored for? |
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A:
Your data will be stored for one year from the date you activate
you activate or last renewed your account. If you wish for your
data to remain stored but do not wish to renew your account,
please contact us and special arrangements can be made. |
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Q:
How do I contact you if I have a problem with my account or
the calculator? |
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Q:
Are there any long term or recurring obligations associated
with the Arrears Calculator and/or the State Guideline Calculators? |
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A:
No. After your first month of access, you are under absolutely
no obligation to renew your account. Your credit card will never
be charged without your permission. In fact, for your protection
we do not even store your credit card information.
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Q:
What data is necessary to use the Arrears Calculator? |
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A:
To use the Arrears Calculator you will need to have an existing
order (agreement) for child support (for example, $500 per month
from April 4, 1992 through May 15, 2004). You will also need
a record of the payments, charges, and adjustments that have
been made on the order. Your order will tell you if interest
is being charged on the arrears. If there are any withholdings
on your order, you will also need that information. |
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Q:
What does the term "arrears" mean? |
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A:
The formal definition of arrears is "the state of being
behind in the discharge of obligations". Simply put, your
case has arrears if the obligor is delinquent in his/her child
support payments. |
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Q:
How do I know if I can go after my "ex" for interest
on arrears? |
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A:
Currently, about half of the states in the US allow the custodial
parent to receive interest from the obligor. However, just because
your state allows interest, you are not automatically entitled/required
to receive/pay interest. A judge must specifically order interest
be paid on the arrears in your order.. |
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Q:
How do I use the information output by the Arrears Calculator?
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A:
The Arrears Calculator presents you with a log of every transaction
within your case. It can be used for your own record-keeping
purposes or to prepare for court proceedings. The Arrears Calculator
determines how much is owed on your child support order. |
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Q:
When/how often should I recalculate my arrears using the Arrears
Calculator? |
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A:
After years of working with county child support agencies, we
have seen firsthand that the debt balances on the majority of
child support cases are incorrect. The Arrears Calculator should
be used whenever the accuracy of the debt balance on your case
is at question. It can also be used to determine the debt balance
on your case prior to court hearings. The debt balance on your
case can change from month to month or week to week, depending
on the frequency of your order and how often the obligor actually
makes payments. As such, it is important to keep your Arrears
Calculator account up to date. You may add payments, adjustments,
etc. for free. You are only charged when you calculate the totals
on your case. |
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Q:
Do you have an affiliate program? |
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A:
We are in the process of setting one up. If your web
site pertains to child support, family law, or any other related
field, please contact us about our affiliate program. We will
pay you a percentage of for each sale resulting from a referral
from your site. If you are a nonprofit, ArrearsCalculator.com
will donate the money to your organization. |
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